Find answers to common questions about our products, shipping, payments, and more. Click on a question to view the answer.
FAQ
1. What are your delivery options for bulk orders?
We offer several delivery options for bulk orders. You can select from standard delivery, expedited shipping, or freight services for larger quantities. Delivery times vary depending on your location, but we ensure all bulk orders are delivered promptly and in excellent condition.
2. How do I place an order for tons?
To place an order for tons of any of our products, simply fill out the 'Request a Quote' form on the Contact Us page. Select the product(s) you wish to purchase, specify the quantity (in tons), and we will get back to you with a personalized quote and shipping details.
3. What payment methods do you accept?
We accept various payment methods including credit/debit cards, bank transfers, and mobile payment services like PayPal. For bulk orders, we also offer payment plans. Please contact us for more details.
4. How long do the products stay fresh?
Our products are made from the finest natural ingredients, and they stay fresh for different periods depending on the product type and packaging. For example, our packaged foods like Garri have a shelf life of up to 12 months, while food ingredients like Ginger and Turmeric can last for 6 months when stored properly in a cool, dry place.
5. Do you offer international shipping?
Yes! We offer international shipping for most of our products. Shipping fees and delivery times vary by location. You can request a shipping estimate by contacting us or by filling out the 'Request a Quote' form.
6. Can I return products if I'm not satisfied?
We take customer satisfaction very seriously. If you’re not satisfied with your purchase, please contact us within 7 days of receiving the product. We will be happy to assist you with returns or exchanges, depending on the product condition and the issue. For more details, please read our Refund and Return Policy.
7. What is the best way to store your products?
To ensure the best quality and freshness, we recommend storing our products in a cool, dry place away from direct sunlight. Our packaged foods should be sealed tightly after opening. For bulk purchases, we suggest using airtight containers for long-term storage.
8. Do you offer discounts for first-time buyers or large orders?
Yes, we offer discounts for first-time buyers and large orders. For first-time buyers, we have a special introductory discount. For large or bulk orders, we offer volume-based discounts. Please contact us for more details or to receive a custom quote for bulk orders.